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The email on Monday simply stated they would do nothing for us and to take it up with FedEx. We ended the “chat” with a promise of someone contacting us Monday to resolve the issue. They all stated that the policy was no refunds on shipping and it was basically our tough luck. Ordering on Thursday afternoon with “overnight shipping” we received our monitor 4 days later on Monday! We spoke with a rep on the phone and 4 reps on their “chat” on Saturday.
#EVIEWS 10 HACKED FREE#
Free shipping was offered on the website through priority mail with a stated 2-5 days delivery time. Since our baby was soon to be released from the NICU with breathing problems we decided to pay the extra $22 for overnight shipping. We purchased the Owlet Monitor Duo directly from the Owlet company for $419.76 on a Thursday afternoon. For parents who aren’t newbies, the smart sock makes the most sense if there are health concerns in play-especially with such a big price tag.īased on our experience, Owlet is a company with bad policies that does not care about customers. But because he used it with his second child, he felt it wasn’t as life changing as it could have been. Our tester, Scott, put the Owlet through its paces and came out a big fan. And everything about the Owlet sock is designed with your baby’s needs in mind, from the lullaby alert to the soft, adjustable construction of the sock itself. If I’d had the Owlet, I’d have gotten a lot more (well, a bit more) sleep in those early months with my new baby. This ingenious device does all the obsessive hovering for you. And you want to do everything you can to make sure they stay in charge for a long, long time.Įnter the Owlet Smart Sock. Let’s face it-when you become a parent, those wee ones take over. It may sound morbid, but I’ve never met a parent who didn’t do the same thing at least once. When my kids were babies, I hovered obsessively over their cradles looking for signs of life.